FAQ-Mobile Application (English)

1) Who can register on AJF Mob-app?
Residents and citizens of Qatar holding valid Qatari ids and Passports are eligible to register on the AJF Mobile App.

2) How can I register on AJF Mob-app?
You can download the AJF App from either the Google Play Store or the iOS App Store and proceed to register.

3) What are the rules for Username?
There is no restriction in creating a username. However, the advised criteria is to create a username with minimum 8 characters with at least one digit.

4) What are the rules for Password?
Maximum length of password 14
Minimum length of password 8
Number of retries 5
Password life span 180 days
Minimum upper-case characters 1
Minimum lower-case characters 1
Minimum digits 1
Minimum special characters 1
Maximum allowed identical characters 2
Allowed special characters @#$
Excluded letters and digits l0

5) I forgot my password. What should I do?
Try to reset the password from the Forget Password Module in the mobile app.
If you face any difficulty, contact our customer care via +97444050444

6) I forgot my username. What should I do?
Contact our customer care via +97444050444

7) My mobile account is blocked due to an invalid password attempt. What should I do?
Contact our customer care via +97444050444

8) My mobile account is blocked by AJF. What should I do?
Contact our customer care via +97444050444